A morning at the Center Parcs Woburn spa?
What do you do when your 3 hour spa session gets interrupted by a toddler who won't settle in the crèche?
Cotswold Kid was booked in the crèche for 9-12 but when we dropped him off he wasn't too happy to be left there and started crying. We went onto the spa which is in the same building anyway and I enjoyed the first few spa rooms when two members of staff found me and asked me to go to the crèche as CK still hadn't settled in. I walked over in a robe with the intention of settling him and heading back to the spa but when I got there he was in a bit of a state.
I calmed him down at settled him and then gave him back to a staff member to take him back in and that's when he started getting distressed. - my spa experience was clearly over and I'd wasted money on 2 activities - Or so I thought.
This was where the excellent customer service came into play that Center Parcs was renowned for.
Firstly, the activity den offered me a refund or 'exchange', and although many of the sessions were now booked they managed to squeeze CK and I onto 'Mucky Pups' - a messy play session for those 18 months up at 11.45.
I went back to the spa with CK in buggy and he was allowed in and into the accessible changing room so I could get changed back into my day clothes. I then spoke to the staff there who were good enough to also offer me an exchange to the same value and booked me in for a massage in a newly available slot (they were fully booked when I'd earlier tried to book) at 13.00.
Result - a happy and after my massage, relaxed Cotswold Mum - this is what service should be and I've also now booked a facial for later.
0 comments